ShipStation

Availability — Part of the Sales module. Manage modules and your plan tier in Account & Billing.

The ShipStation integration hands fulfillment off to ShipStation and brings the shipping details back, so your orders stay current without manual copying.

Connecting #

Enter your ShipStation API credentials on the ShipStation settings page. Knowledge ERP also exposes a webhook URL that ShipStation calls when shipments are created.

Saving makes one test call to ShipStation first, and stores nothing unless ShipStation accepts the key pair — so "Connected to ShipStation" means ShipStation confirmed it, not merely that the fields were filled in.

What syncs #

• Orders → ShipStation — sales orders are pushed to ShipStation when their status moves to Confirmed, Picking or Partially Shipped, so your team can buy labels and ship from there — including for the back-ordered half of an order that has already part-shipped.
• Tracking → Knowledge ERP — when an order ships, the tracking number and carrier are imported back and saved directly on the sales order record.

How it runs #

A sales-order observer queues orders to ShipStation, and inbound shipment webhooks trigger a tracking import job — both run in the background.